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Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham share insights from the recently released 2022 Top 100 Omnichannel Retailers report. The sixth annual report assessed 100 leading retailers' e-commerce and a brick-mortar stores across eight criteria related to the omnichannel shopping experience. To see the full rankings as well as…

This video features a panel discussing retail tech stack build vs buy decisions from Total Retail Tech 2022 in Nashville. Speakers include Dara Meath, Divisional Chief Information Officer, Digital/E-Commerce, Conair; Rebecca Wooters, Chief Digital Officer, Signet Jewelers; Mike Frazzini, Technology Chief of Staff, FTD; and moderator Laura Wheeler, Managing Director, Ankura. A common dilemma for retail organizations is…

During Shoptalk 2022 in Las Vegas last week, Editor-in-Chief Joe Keenan interviewed Antonino Guichard, chief digital officer of Liverpool, the leading department store chain in Mexico. In this video, Guichard discusses some of the challenges Liverpool has faced in growing its e-commerce business, as well as how the retailer's customers' behaviors have shifted as a result of some…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the newly released 2021 Top 100 Omnichannel Retailers report. This fifth annual report from Total Retail ranks 100 leading retailers and brands based on their omnichannel programs and the execution of those programs. The report was produced in conjunction with…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss a blog post by Jim Shea recently published titled, “Brands Are Making Bets on Which of Their Products Will Be Hot This Holiday, But They Don’t Have to Guess.” Shea writes about how supply chain and shipping crunches mean leaner…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published by Total Retail titled, “Amazon is Finally Acting Like a Retailer, and What That Means for Brands,” authored by Tim Hershey, chief retail officer at Netrush. Amazon has recently tightened its inventory restrictions, placing new pressures…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss a research report produced in conjunction with Zipline titled, “Return to Retail: Preparing Your Stores for the Rush of Pent-Up In-Store Shopping Demand.” The resource shares why it’s more crucial than ever for retailers to reinvent physical stores for the…

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss retail spending predictions for Father’s Day. The industry is already experiencing a resurgence in spending as consumers become more comfortable shopping in stores as the COVID-19 pandemic wanes. This purchasing surge will push Father’s Day spending to a record high…

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published by Total Retail Report, “5 Things Holding You Back From Making Omnichannel Retailing Profitable,” authored by Steve Ross, omnichannel solution principal at Aptos. Retailers are struggling to manage a multitude of enterprise impacts, ranging from planning to…

In this episode of Retail Right Now, Total Retail's Melissa Campanelli and Kristina Stidham discuss the retailers with the best omnichannel gift card programs, as featured in the latest report from Total Retail’s sister brand, NAPCO Research, and Blackhawk Network. The 2020 Merchant Gift Card Omnichannel Evaluation report provides a comprehensive review of the state of…

During the January Women in Retail and Total Retail Virtual Exchange event, Oliver Chen, managing director, retail and luxury sector head at Cowen and Company, shares his insights and analysis on multiple industry-related topics in an interview with Jennifer DiPasquale, president of Total Retail. In this video clip from the session, Chen identifies the retailers and…

Brick-and-mortar retailers have been especially challenged throughout the COVID-19 pandemic to provide safe and frictionless in-store experiences for shoppers. In this video, Editor-in-Chief Joe Keenan interviews John Goss, senior vice president and president of Sally Beauty Supply, to find out what the retailer has done to create a safe, enjoyable in-store shopping experience for its customers…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s 2020 Top 100 Omnichannel Retailers report, which analyzes 100 leading retailers based on their omnichannel capabilities, including programs offered and the execution of those programs, and ranks them accordingly. This is the fourth annual report, and it evaluates…

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss 2020 holiday retail predictions, as written in a recent Total Retail article by Michael Osborne, president and CEO of SmarterHQ. Despite all the uncertainty retailers are faced with, the article outlines three trends that retailers should expect and capitalize on…

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published on Total Retail titled, “Retail Modernization: Unlocking Actionable Insights,” authored by Valentyn Kropov and Jessica Bricker of digital consultancy SoftServe. This article examines how retailers can increase operational efficiency by turning data into actionable insights. They…

As the grocery market becomes more digital and customer expectations rise, grocers like Northgate Market need to implement new technology to stay competitive. In this interview conducted at the 2020 National Retail Federation Big Show in New York City this week, Total Retail's Joe Keenan speaks with Harrison Lewis, chief information and privacy officer at Northgate Market,…

Succeeding as an omnichannel retailer requires mastering a mix of people, process and technology that must all work seamlessly together. To win in this environment, retailers need to develop an omnichannel strategy, build high-performing teams, and make sure they have the right technologies in place. This was discussed during last week's 2019 Total Retail Tech event during the…

In this week's Retail Right Now, Joe Keenan and Kristina Stidham discuss Total Retail's 2019 Top 100 Omnichannel Retailers report. They discuss key findings to emerge from the report, as well as identify the omnichannel trends gathered from the data. This report is the third annual ranking of 100 publicly traded retailers based on their…

While at Shoptalk 2019 in Las Vegas this week, Total Retail's Joe Keenan interviewed Brendan Witcher, vice president and principal analyst of digital business strategy at Forrester Research. In the wide-ranging interview, Witcher offered his thoughts on the vibe from attendees at the show, the state of brick-and-mortar retail, the retail technologies he's bullish on for…