In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s 2020 Top 100 Omnichannel Retailers report, which analyzes 100 leading retailers based on their omnichannel capabilities, including programs offered and the execution of those programs, and ranks them accordingly. This is the fourth annual report, and it evaluates the retailers across seven criteria.

This video shares a few key trends to emerge from this year’s data, identifies which retailers were at the top of this year’s rankings, and notes that there's room for improvement for all of the retailers evaluated. To find out the rest of the retailers that made this year’s list, as well as in-depth profiles of the top performers, you can download the full 2020 Top 100 Omnichannel Retailers report here.