Technology

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How CRM Needs to Adapt to Market Conditions

Fast-paced markets are always changing. As customers' economic and social needs and conditions are…

AI Unleashes the Power of Intelligent Marketing

The benefits of artificial intelligence are only expected to grow over time, with generative AI…

The Promise of Perfect ‘Fits’

To understand the profound impact that generative artificial intelligence is having, and will…

How CMOs Can Overcome a Rip-and-Replace Mindset

Today, more and more chief marketing officers (CMOs) are trying to navigate the change in customer…

Santa’s Naughty and Nice Checklist for Chatbots

Generative artificial intelligence is making waves across the retail industry, from consumers using…

Harnessing First-Party Data for Holiday Success

The holiday season isn't just a time of festive cheer and gift-giving; for retailers, it's a gold…

How to Leverage AI Without Scaring Off Shoppers

As artificial intelligence tools go mainstream and companies look to harness their full potential,…

How to Benefit From Tech During a Labor Shortage

Nearly four years on from the COVID-19 pandemic, the retail industry continues to face challenges,…

Retail CFOs: Do You Know Your True Tech Costs?

Many CFOs don't have a firm grasp on how to budget for technology costs in a rapidly advancing…

Why AI Can’t Exist in E-Commerce Without Humans

The artificial intelligence-enabled e-commerce solutions market size is projected to reach $16.8…

Crafting a Customer Service Game Plan With Gen AI

Customer service has crossed a threshold thanks to the rapid ascent of generative artificial…

Why Retail Businesses Should Be Customer-Obsessed

Amazon.com founder Jeff Bezos said in 1999 that what matters most to him is providing the best…

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Recent Video

SuitShop's Diana Ganz on Tech to Power Growth

Diana Ganz is co-founder of SuitShop, a destination for affordable, size- and gender-inclusive, and yours-to-keep suiting. Ganz recently spoke on a panel discussing emerging technology trends at Total Retail Tech in Denver. In this video interview from the event, she provides a overview of the SuitShop business, identifies what she attributes the growth of the business to, and…

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Featured Resources

Doug McMillon, CEO, Wal-Mart

"The future is not going to be driven exclusively by technology, but by people.The term that we…

Video: Interview with Kount

Lance Dannic, Director of Sales for Kount, chats with Retail Online Integration at the Internet…

Free Whitepaper: Increasing Marketing Campaign Profitability With Predictive Analytics

Predictive analytics can allow you to best find who you should be contacting, what should you be…

Free Whitepaper: Multi-Store Strategy for Online Retailers

Using a multi-store e-commerce strategy can significantly increase customer acquisition, loyalty and…

Case Study: Web Performance Load Testing helps Dollar Thrifty confidently launch re-designed Web sites in time for busy summer season

Dollar Thrifty Automotive Group, Inc. is a Fortune 1000 company headquartered in Tulsa, Oklahoma…

Best Practices for Web Application Performance — Customers are Won or Lost in One Second

According to a report by the Aberdeen Group entitled “The Performance of Web Applications —…

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