Research

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

Friendly Fraud is the #2 Most Common Type of Fraud! Read more in the Global Fraud and Payments Report – an educational, free report compiled by Verifi that conveys transparent and unbiased research. The report outlines the latest industry fraud, disputes, and payments data as well as management methods used by merchants.

The global gift card market is forecasted to reach $1.4 trillion by 2026. The 2023 Multinational Merchant Gift Card Infographic from NAPCO Research and Blackhawk Network reveals average omnicommerce scores from Australia, the United Kingdom, and the United States, along with best practices for maximizing your gift card program's potential.

The sixth annual Merchant Gift Card Omnicommerce Evaluation from NAPCO Research and Blackhawk Network is the most in-depth study of the gift card industry available today. This assessment included 175 criteria designed to evaluate expected and emerging capabilities for over 100 merchants' in-store, online and mobile (web and app) gift card offerings.

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