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Lowe's and Petco have announced the expansion of their pilot program that brings products, services and expertise — for both home and pets — into a one-stop shop, growing from 15 Lowe's stores to nearly 300 locations by year-end. Focusing on rural communities across the country, this expansion offers a new convenience to shoppers, providing access to…

It’s estimated that 30 percent of apparel and shoes purchased online are returned. And per the National Retail Federation, the projected cumulative cost of returns last year was $761 billion (this equates to 17 percent of all purchases, an 11 percent increase from our previous year's research). Returns are an expensive proposition for retailers. As…

Today’s shopper behavior is changing faster than ever before. Typically, shopper behavior changes are slow and steady – like making course corrections on a big ship. However, with the highest inflation in 40 years, we are seeing material changes in shopping habits on a much shorter timeline. The Why Behind Price Increases The average shopping…

Americans returned approximately $816 billion in products last year. For retailers, processing those returns is a costly endeavor. To navigate this dynamic and complex supply chain environment, the right returns management software solution is a critical factor for success. According to new data from goTRG, 34 percent of retailers say that they believe their business…

A retailer’s ability to create a seamless and relevant experience for their customers ultimately can be the difference between gaining loyalty or falling behind competitors. Today’s customers are looking for faster connections to the items they’re looking for and want personalization at every step along the way. This is why the pressure to nail online…

In a surprising reversal of its direct-to-consumer (DTC) focus, Nike will re-enter into a partnership to sell footwear at DSW stores. The footwear retailer’s parent company, Designer Brands Inc., announced the news last week in a call with analysts discussing first quarter earnings results. The deal will bring a variety of men’s, women’s and kids athletic footwear products to DSW and…

It’s a fact of life: When you’re selling online, the platforms that send traffic your way can make or break your business. Therefore, you should always keep an eye out for any changes that can impact user behavior. In recent months, two of the biggest platforms around — Google and Microsoft — have integrated coupons,…

Picture this: You ordered a shirt that you really liked from your favorite retailer. Then, when it finally arrives, it doesn’t fit correctly, and you must now navigate the returns process. This may include jumping through hoops to meet the retailer’s return policy requirements: Do you have to return in-store? Is returning the shirt free…

Saks, the premier digital platform for luxury fashion, recently announced that it has extended its partnership with Lightspeed Commerce, a one-stop commerce platform for merchants to simplify, scale and create exceptional customer experiences. The platform has helped Saks streamline previously manual processes, slashing time spent on order creation by 50 percent and reducing time spent on purchase…

Consumers are posing an ultimatum to fashion and apparel brands: Start taking sustainability seriously or they’ll shop elsewhere. A new study of UK consumers found that 81 percent intend to boycott apparel brands that don’t prioritize sustainability within the next two years. These consumers are part of a clear global trend: Growing swaths of consumers…

A growing number of brands are sold via buy now, pay later (BNPL) models. And, thanks to inflation and continually increasing living costs, consumers are motivated to use BNPL options for online and in-person purchases alike. It’s estimated that 60 percent of shoppers have tried BNPL services at least once. By 2027, there are expected to be 900 million…

The last two years have been a roller coaster for online stores. The supply chain disruptions of 2021 led to many merchants struggling to get their hands on enough inventory, and then overbuying to compensate in 2022. But now, with an economic downturn looming and the threat of reduced consumer spending increasing, stores that overstocked…

Target is pulling some items from its Pride Collection off shelves following customer backlash, the company said Wednesday. Its LGBTQ+ products, launched at the beginning of May in acknowledgement of Pride Month in June, included more than 2,000 products, according to CNN. The items include clothing, accessories, mugs, shoes, books, pet accessories, and calendars. Target didn't…

The days when brands and retailers could turn a blind eye to where their products come from are over. Amid heightened awareness of social and environmental abuses throughout the supply chain, governments around the world are moving quickly to hold businesses accountable for the actions of their suppliers. New supply chain due diligence laws are…

As part of its annual Fastest-Growing Retailers report, which ranks the top 50 U.S-based, publicly traded companies based on year-over-year (YoY) sales growth, Total Retail profiles the top retailers in the ranking. This year that included a profile of Boot Barn, which increased its YoY sales by nearly 67 percent in its 2022 fiscal year, good for…

Three years after the onset of the pandemic, online shopping is still a top way consumers make their purchases, especially among younger generations. There are now 2.64 billion digital buyers globally, which makes up 33.3 percent of the total population, so one out of three people shop online. However, an increase in e-commerce also leads to an…

Planning for a new store location? If so, choosing the right strategies is critical to success. Here are various options that merchandise planning teams can consider. Inventory Planning for Your First Store If your company is preparing to launch its very first store, it’s an exhilarating and exhausting time. It’s also the time when your…

After months wrestling over the fate of milions of unsold Yeezy shoes, Adidas has decided to sell a portion of its remaining inventory and donate the proceeds to charitable organizations, CEO of the German sportbrand Bjørn Gulden said Thursday. Adidas cut ties with Ye, the rapper formerly known as Kanye West, in late October, following his…

Diverting textiles from landfills is increasingly becoming a top-of-mind concern for clothing manufacturers and retailers alike. In the face of legislative changes, consumers are more aware of the environmental impact of their clothing choices. The fashion industry generates around 92 million tons of textile waste each year, which not only clogs up landfills, but also…

Shortly after Bed Bath & Beyond filed for bankruptcy protection and informed customers it would stop accepting the store's iconic blue coupons as part of the wind down process, several competitors jumped in and began accepting them. The Container Store, for example, said last week that it will accept "a competitor's blue coupon" at any of its 97 U.S. stores now…