Special Reports

Vickki Manucci Visit Author's Page

Caitlin Palmieri Visit Author's Page

Melissa CampanelliVisit Author's Page

Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.

Ryne MissoVisit Author's Page

Nathan SafranVisit Author's Page

Nathan Safran is Vice President, Research for NAPCO Media. Nathan is a former Forrester Research Analyst with deep experience designing custom research solutions that solve client business problems. Nathan works with the subject matter experts across NAPCO’s brands to design research solutions that leverage NAPCO’s engage audiences and provides deep insight. Nathan is a frequent speaker at industry events and his research has been cited in the Wall Street Journal, Reuters, and Fortune Magazine.

Dan MullerVisit Author's Page

Carl HartmannVisit Author's Page

Kristen GramignaVisit Author's Page

Kim EpleyVisit Author's Page

Jonathan CherkiVisit Author's Page

Jonathan Cherki is the CEO and founder of ContentSquare, an experience optimization platform for online and mobile businesses that uniquely captures visitor behavior insights to measure user experience, increase engagement and improve conversion rates. ContentSquare empowers brands to measure content performance, understand visitor intentions and explain consumer decisions when they do or do not purchase.

Steve HornyakVisit Author's Page

Steve Hornyak is chief commercial officer at Fabric, a formerly CommonSense Robotics, is a logistics platform that makes on-demand fulfillment possible, profitable, and sustainable for retailers while powering every retailer's unique offering.

Bill ConnerVisit Author's Page

Joe KeenanVisit Author's Page

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

Kirsty TullVisit Author's Page

Marc SteelVisit Author's Page

Pat FarrellVisit Author's Page

Ryan UrbanVisit Author's Page

Ryan Urban is the Co-Founder and CEO at BounceX, a global marketing technology company. Under his leadership, BounceX has been ranked number one overall for both employee retention and career development by ComputerWorld, named one of the best places to work in NYC by Crain’s New York, and honored as one of Fortune’s best places to work. A veteran of the e-commerce space, Ryan was formerly Director of Acquisition at Bonobos and prior to that, Head of Ecommerce at Brickhouse Security. He has served on the advisory boards of both BabyAge.com and Bonobos.

Bonnie MaloneVisit Author's Page

Bonnie is passionate about excellent customer experience. With a background in marketing, merchandise buying and retail management, she helps companies stay relevant amid the changing digital landscape. Bonnie leads the knowledge and consulting teams at Return Path, the global leader in email deliverability. She is an active Email Experience Council committee member, featured speaker for events, and writes monthly for the Return Path blog and Total Retail.

Total Retail StaffVisit Author's Page

Keith PhillipsVisit Author's Page

Amit SharmaVisit Author's Page

Amit Sharma is the founder and CEO of Narvar, a company that helps retail brands deliver premium post-purchase experiences.

Jim Von SeggernVisit Author's Page

Ken ChrismanVisit Author's Page

Tarrah MartinelliVisit Author's Page

Tarrah Martinelli is the digital content marketing specialist for NAPCO Media, parent company of Target Marketing, and the resident expert on search, social and content marketing.

Ambrose CrenshawVisit Author's Page

Rich StendardoVisit Author's Page

Rich Stendardo is the CEO of Yottaa, an e-commerce acceleration platform.

Marc SteelVisit Author's Page

ItonsonVisit Author's Page

EmacmullenVisit Author's Page

August 7, 20232023 Retail Technology Report: An Analysis of Trends, Buying Behaviors, and Future Opportunities

June 29, 2023Ranking the Gift Card Programs of Various Product Verticals

May 31, 2023An Assessment of the UK Retail Gift Card Market

February 16, 20235 trends that will impact retail CX in 2023

A raft of economic concerns, including inflation, have retail customers tightening budgets in 2023. These data-driven trends and insights will help brands meet customer expectations, drive improvements, and deliver stronger customer experiences. Download the report to learn why value—not just pricing—is a key CX driver + differentiator, what customers expect from their digital retail experiences, and how front-line employees are essential to a value-forward experience.

December 22, 2022Total Retail Releases its Top 50 Tips of 2022 Report

December 8, 2022Maximizing Revenue Potential in Today’s Multifaceted Retail Landscape

This NAPCO Research report, sponsored by Botify, highlights the SEO strategies utilized by a variety of retailers, the current indexing status of their websites, and the key challenges they're facing in optimizing their sites for search engines. The respondents represent several vertical and geographical markets, and the research findings demonstrate key opportunities for retailers to capitalize on revenue generation via organic search.

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