Marketing Automation

A recent consumer survey revealed that 76 percent of shoppers say they will stop doing business with a company after only two poor experiences, and these experiences can even occur in the same transaction. As consumers demand more value for their money during an uncertain economy, retailers must deliver a seamless, efficient customer service experience by leveraging automation.…

Technology is advancing at an extremely fast pace — just look at how quickly ChatGPT has become a household name. It has dominated news cycles and heightened our awareness and understanding of where, and how, artificial intelligence (AI) is impacting our lives. From digital assistants like Siri, to predicting customer behavior and preferences, AI is…

Looking for a marketing edge? Of course you are, but little did you know that the elusive edge may be closer than you realize. Omnisend’s recently released yearly email and SMS marketing benchmark report analyzed more than 17 billion marketing emails and 107 million SMS sent by brands in 2022. It showed how deeply consumers…

It's no secret that the retail market is ever-changing; six months ago, consumers had different interests and markets faced different headwinds. To better combat the turbulence, in everything from logistics to loyalty, retailers have been turning to automation and artificial intelligence (AI) to receive support in handling orders, managing market insights into customer demographics, and…

Marketers see the value of data-driven marketing. The first steps towards data-driven marketing are easily made, but the journey towards complete data maturity is way tougher. There are certainly some speed bumps on the road to data-driven marketing success. It is worth it though. A recent study from McKinsey showed that fast-growing companies drive up…

In episode 389 of Total Retail Talks, which was recorded at the National Retail Federation Big Show earlier this year, Editor-in-Chief Joe Keenan interviews Linh Calhoun, chief marketing officer of Replacements, the world's largest retailer of vintage and current tableware, silver and estate jewelry. Listen in as Calhoun provides an overview of the Replacements business (0:46), her…

There’s much to be said for looking forward into the coming year, as opposed to looking back. After all, every new year comes with its own set of hopes, expectations and even promises. With that in mind, here are four New Year’s-inspired resolutions which every digital marketer should take to heart to make the most…

2023 is set to be a difficult year for retailers, as consumers continue to spend less in the face of high inflation. Though rates are slowly beginning to move in the right direction, consumer confidence and purchasing power are still likely to be reduced for the foreseeable future. For retailers, this means there will be…

Retailers of all sizes have had more than their fair share of struggles this past year. From supply chain issues to high inflation trends, most are just trying to stay afloat and have hardly thought about how to improve their customer experience at scale. However, one thing is for certain — many small and midsize…

Artificial intelligence (AI) and automation are becoming more accessible to retail businesses of all sizes, allowing even the leanest teams to reap the benefits. Instead of spending hours managing tedious manual processes, retailers that use automation can free up hours in the day to devote to customer service, product and inventory, and business growth. While…